Privacy policy

How we collect, use and protect your personal information.

Who we are

InterCoach Travels Company is the controller of the personal information described in this policy. You can contact us at the details shown at the bottom of this page.

What information we collect

We may collect the following when you request a quote, make a booking, contact us or use our website:

  • Identity and contact details, such as your name, email address and phone number
  • Journey details, such as pick-up and drop-off locations, dates, times and the number of passengers
  • Payment-related information, such as billing address and transaction reference (we do not store full card details)
  • Driver licence details, where needed to confirm eligibility to hire a vehicle
  • Technical information, such as your IP address, browser type and pages visited, collected through cookies and similar technologies

How we use your information

We use your information to:

  • Respond to enquiries and provide quotes
  • Arrange, confirm, manage and invoice bookings
  • Meet legal, insurance and regulatory obligations
  • Keep our website secure and understand how it is used
  • Send service messages about your booking

We do not sell your personal information.

Our legal basis

Depending on the activity, we rely on one or more of the following: performance of a contract or steps before entering one, compliance with a legal obligation, our legitimate interests in running and improving our business, and your consent where we ask for it (for example, for optional marketing emails).

Who we share information with

We share information only where necessary, with:

  • Vehicle insurers and insurance brokers
  • Payment providers
  • Our booking and email service providers
  • Drivers and operational staff, limited to what they need for your journey
  • Professional advisers, and authorities where the law requires it

How long we keep it

We keep booking records for as long as needed to meet accounting, tax and insurance requirements, typically up to six years. Enquiry records are kept for a shorter period unless they lead to a booking.

Cookies

Our website uses essential cookies to operate, such as the form security token that protects your enquiries. We may use analytics cookies to understand how the site is used. You can control cookies through your browser settings.

Your rights

You have the right to access, correct, delete or restrict the use of your personal information, to object to certain processing and to request a copy in a portable format. Full details are in our GDPR statement. To use your rights, contact us using the details below.

Complaints

If you are unhappy with how we handle your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page.

Contact

InterCoach Travels Company
Address: [Your registered address]
Email: info@intercoachcompany.co.uk
Phone: [Your phone number]